Help Center

FAQ

Ordering

How do I place an order?

I have a coupon/ promo code. Where do I apply it to get the discount?

How do I know whether my order has been successful?

How do I check my order status?

What happens if my shipping info is incorrect/ has changed?

How do I cancel my order?

Can I pick up my order from your location?

Shipping

Do you ship internationally?

What are my shipping options and delivery times?

How long does it take to process and ship out my order?

How do I track my package?

I have still not received my order. What should I do?

What about international customs and VAT?

What happens if my package is returned to sender or refused?

Payments and Billing

Is it safe to shop on this store?

What payment methods are supported?

What currency will I be charged in?

What are the exchange rates?

I have still not received my refund. Why is this?

Returns and Refunds

Do you offer a Return Policy?

How do I return the package?

How long will it take to receive my refund?

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