From the start of the new year there has been many ongoing periods of delayed shipping and delivery, such as:
Christmas/ New Years Influx | Jan 01 - Jan 10
Chinese New Years Celebrations | Jan 20 - Feb 05
China COVID-19 Outbreak | Feb - Mar
Worldwide Pandemic & Quarantine | Mar - Jul
BLM Protests (& Riots) | Mar 28 - Jul
COVID-19 Resurgence/ 2nd Wave (Japan) | Aug - Oct
COVID-19 Resurgence/ Winter Wave (Japan) | Nov - ongoing
More details below...
- It is NOT possible for you to be infected via received packages. Read more here.
- Shipping and delivery may be delayed depending on your country/ city's situation. Please see our extended delivery times here.
- Wash your hands and stay safe! ☺️
As we battle our own issues, it seems many Customs/ Postal services like the USPS and Canada Post battle their own as well. We are now seeing a case of many packages being shipped out weeks ago well in advance before the holidays, but are still delayed as these packages sit in your country's local Post facility, waiting to be processed and delivered to you.
Unfortunately there isn't much we can do in this situation but to be understanding and allow the postal services some more time to handle things on their end and deliver.
Happy holidays 🎄. We hope you all enjoyed your new Pokemon gifts and toys for Christmas!
Unfortunately however, there are a number of late gifts/ packages. In the past 3 weeks, COVID cases have surged here in Japan and so our government have put more and more restrictions in place nationwide, hence limiting all operations severely.
These restrictions of course have delayed many packages, as carriers and Port/ Customs have limited & decreased workforce, while ironically having increased work volume (holiday shopping).
At this moment we're looking into setting up more operations in our close neighbor China, who at this moment have allegedly defeated the virus and are operating normally.
More to come soon.
For the past fews weeks many US packages have experienced delayed delivery due to the recent post-election COVID surge. With this surge, plus Thanksgiving travel, many Customs and other logistics & facilities are increasing safety measures, and with it brings limitations which has affected delivery time... most noticeably at the USPS.
So please be aware of Customs/ USPS delays in your state or area.
Please note: Our email/ website support servers went down for sometime and many emails sent to us between Oct 3 - 8 were never received on our end. If you sent an email during this period and haven't received a reply, please write to support again.
The Kanto Center apologizes for any inconvenience caused.
More and more orders are being shipped out on a regular basis as we gradually return to normal (post-quarantine) operations.
We've been given notice that regular shipping operations are expected to resume on Monday, Sep 07.
With a resurgence/ severe rise in COVID 19 cases recently here in Japan -home of The Kanto Center's operations-, the government prepares for a 'second wave'. Already strict protocols are being put in place which may affect our manufacturing and shipping of products.
Many orders placed from the start of August (1st) may be severely delayed, but rest assured your packages are safe and will be shipped out in due time.
We apologize for any inconvenience caused and thank you for understand. Please stay safe!
As quarantine/ lockdown protocols are coming to an end in more destinations, it is our hope that local package delivery can soon return to previous standards.
As the recent George Floyd protests begin to escalate into riots (mainly US), the USPS and other carriers struggle with delivery with the shutdown of streets, destruction/ debris, and the current unsafe environment as a whole.
We at The Kanto Center we believe that everyone deserves to live free of systematic oppression or racialized violence. We stand in solidarity with our Black colleagues, partners, members, and community, and pray that a more peaceful resolution is soon reached. Please stay safe out there.
With more and more countries going into quarantine, deliveries may be severely delayed as your local post battles to operate amidst the strict safety protocols and the influx of packages with more people shopping online.
Operations are back normal for the most part and packages are being shipped out in a timely manner. At this time many countries have developed quarantine procedures which may affect delivery time depending on how your local Postal service is handling the situation.
More and more packages are being shipped out as carriers and airlines become available once again. New orders may experience a small delay in shipping.
Carriers and airlines have started to resume work as well as packages are being collected and cargo is being on-boarded. We estimate items to be shipped by the end of this week/ start of next week (around March 01).
Businesses are gradually being allowed to resume normal operations. Here at The Kanto Center, we've begun dispatching packages out for shipment once again for about 3 days now (since Feb 20). Please note that while packages are being sent out, there may still be a delay on the carriers and logistics end as they have a huge backlog of pending stock to deliver.
More about the Coronavirus and limited operations
As China is now at a critical point in the fight against the coronavirus, our government has restricted the migration of the population to gain control in the spread of the outbreak. With the quarantine of cities and workers, basically many businesses and services are severely limited in operations. This includes warehouses, customs, and shipping operations nationwide.
The government expects that the coronavirus will be effectively under control by Feb 25, which by then businesses will be given the green-light to gradually resume operations. But bare in mind this date (Feb 25) is not 100% confirmed as the virus is unpredictable.
How this affects the delivery of your order
As a result of all the restrictions and closing of business, your orders will of course experience a delay in shipment and delivery. While we at The Kanto Center are able to process your orders, we still rely on the currently restricted customs and shipping carriers to ship out your packages. Your packages will be monitored and secured during this time, and once allowed to, your packages will be shipped out immediately.
Please also understand that your package is safe and in no way threatened by the outbreak. Due to the nature of the virus, even if somehow the package came in contact with the virus, it is not possible for you to be infected. You can read more here.
While of course this situation was very unexpected and not in our control, we at The Kanto Center sincerely apologize for any inconvenience caused and hope you can be understanding. We wish you good health and safety during this time, and also for ourselves 🙏.
Wishing you all the best,
The Kanto Center Family.